They moved to the warehouse. Sofia checked . She asked for the maintenance log for the main generator. The logbook was found, but the last entry was six months ago. When asked, the foreman shrugged. "The pen ran out. We just fixed it."
The atmosphere changed. The workers stopped seeing the checklist as a spy tool and started seeing it as a shield. If they followed the checklist, they couldn't be blamed for a machine failure. If they followed the checklist, the product was perfect. It gave them confidence.
"Where do we start?" Sofia asked, looking at the list like a climber staring at a mountain.
Lista De Verificacion Iso 9001
They moved to the warehouse. Sofia checked . She asked for the maintenance log for the main generator. The logbook was found, but the last entry was six months ago. When asked, the foreman shrugged. "The pen ran out. We just fixed it."
The atmosphere changed. The workers stopped seeing the checklist as a spy tool and started seeing it as a shield. If they followed the checklist, they couldn't be blamed for a machine failure. If they followed the checklist, the product was perfect. It gave them confidence.
"Where do we start?" Sofia asked, looking at the list like a climber staring at a mountain.
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