👩🚒 Thank you to our dispatchers & IT teams keeping Tolland County connected.
By adopting a regionalized approach, Tolland County Mutual Aid Fire Service delivers high-tier services that would otherwise be cost-prohibitive for individual small towns. This model provides "shared CAD, shared costs, and shared resources," allowing smaller communities to access the same advanced "bells and whistles" as larger metropolitan centers.
Since 2019, Tolland County has leveraged Tyler Technologies' Enterprise CAD solution to modernize its emergency response. This software serves as the central "brain" for dispatchers, enabling them to: tolland county cad
The Tolland County emergency services center provides dispatch and coordination for approximately 34 emergency service organizations. Its operational scope includes: One CAD System, Multi-Jurisdictional Benefits
For the dispatcher sitting in the dim light of the communications center, the CAD screen is a landscape of color-coded priority. It tracks the status of every patrol car, ambulance, and fire engine in real-time. A status change from "Available" to "En Route" triggers a cascade of data: route times, hydrant locations, and premise history. 👩🚒 Thank you to our dispatchers & IT
All incident data, including unit timestamps and location logs, are automatically archived for quality assurance and workload analysis. Service Coverage and Capabilities
The Tolland County CAD system acts as a central data repository that protects those on the front lines. Dispatchers can "tag" specific addresses with alerts—such as warnings about aggressive individuals or past hazardous conditions—ensuring that fire, police, and EMS crews are aware of potential challenges before they arrive on the scene. Regional Impact and Cost-Effectiveness Since 2019, Tolland County has leveraged Tyler Technologies'
Utilizing Automated Vehicle Locating (AVL) technology, the system calculates and recommends the nearest available units based on the specific incident type.