“A machine can cut the glass, but it can’t look at a sheet and see the imperfection that will ruin the job,” Dubois says, wiping oil from his hands. “That comes with experience.”

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“We have a dual personality here,” says Sarah Jenkins, operations manager at a local architectural glass supplier. “On one hand, you have the rapid development of high-rises requiring massive, energy-efficient thermal units. On the other, you have these beautiful, century-old Victorians in Centretown and Sandy Hill that need single-pane restoration work.”

Ottawa residents have access to several reputable glass specialists, many of whom have served the region for decades:

It starts with a sound. It isn’t the crash of a window breaking or the tinkle of a shattered wine glass. It is a distinct, teeth-on-edge zip —a friction-based frequency that signals the separation of integrity.