| Problem | Solution | | :--- | :--- | | Download stuck at 99% | Clear browser cache or disable VPN temporarily. | | “No connection” after login | Verify the server name in your Exness PA; do not guess. | | Platform crashes on startup | Delete the cache folder inside C:\Users\[YourUser]\AppData\Roaming\MetaQuotes\Terminal\ . | | EA not trading | Check that “AutoTrading” (green play button) is enabled in the toolbar. |

This method ensures the terminal comes pre-packaged with the necessary server data, reducing the risk of login errors.

When MT5 opens, you will see the (this confirms you have the correct version, not a generic MT5).