"states": [ "name": "start", "prompt": "Greet user warmly.", "transitions": ["collect_info"] , "name": "collect_info", "prompt": "Ask for order number and problem type. Use extracted entities if present.", "transitions": ["verify", "escalate"] , "name": "verify", "prompt": "Confirm details. If correct, move to resolve.", "transitions": ["resolve", "collect_info"] , "name": "resolve", "prompt": "Provide solution from KB. Do not invent steps.", "transitions": ["end"] ]
Depending on your objective, the structure of your script will vary significantly. Customer Service & Support chat scripts
To mitigate the weaknesses of both approaches, we propose a composed of three layers: "states": [ "name": "start", "prompt": "Greet user warmly
In the landscape of digital communication, the term "chat script" carries two distinct but interconnected meanings. Historically, it refers to the structured dialogue guides used by human agents in customer service. In the modern technological context, it increasingly refers to the underlying code and logic that powers automated chatbots and Live Chat systems. Do not invent steps