The trucks kept moving. The scanners kept beeping. The CFO didn't even know there had been a potential disaster until he received the post-incident report the next morning.
Elena Vance, the newly appointed CIO, walked into her first executive meeting and placed a single sheet of paper on the mahogany table. It contained a statistic: IT Change Failure Rate: 42%.
The trucks kept moving. The scanners kept beeping. The CFO didn't even know there had been a potential disaster until he received the post-incident report the next morning.
Elena Vance, the newly appointed CIO, walked into her first executive meeting and placed a single sheet of paper on the mahogany table. It contained a statistic: IT Change Failure Rate: 42%. itil strategy