If none of the troubleshooting steps resolve the issue, it's likely that there's a more serious problem with your Physical Secure Key. In this case:
If your HSBC Physical Secure Key is not working, you may encounter one of the following issues: hsbc physical secure key not working
The HSBC Physical Secure Key is a small, token-like device that generates a unique code to verify your identity when logging in to your HSBC online banking account. It's an additional security measure to protect your account from unauthorized access. If none of the troubleshooting steps resolve the