| Problem | Solution | |--------|----------| | No push notification on app | Check that you have notifications enabled. Open the app manually and look for a pending approval request. | | Physical device shows “Error” | Your device PIN may be locked. Call HSBC customer support to reset it. | | SMS code not arriving | Ensure your phone number is correct in HSBC settings. Wait 60 seconds, then request a new code. | | App says “Digital Secure Key not activated” | You need to activate it once via HSBC online banking (requires a code from a physical device or SMS first). |
This is the most common method. You do need to log in to the app to generate a code. how to generate security code hsbc
If you haven't switched to digital yet, your trusty physical device still has your back. | Problem | Solution | |--------|----------| | No
Open the HSBC Mobile App and log in. Step 2: Look for a section called “Security” or “Secure Key” within the app’s menu (often in Settings). Step 3: Select “Generate security code” or “Get code.” Step 4: The app will show you a code that refreshes every 30-60 seconds. Step 5: Use this code to log in to HSBC on a computer or to authorize a specific action. Call HSBC customer support to reset it
Contact HSBC customer support specific to your country:
Press the “On” or “Power” button on your HSBC security device. Step 2: Press the button labeled “Code” or the one with a key symbol. Step 3: Enter your PIN for the physical device (not your online banking password). Step 4: Press “Enter” or “OK.” The device will display a numeric security code. Step 5: Enter this code on the website or app where requested.