ITIL Strategy Management is the rudder of the IT ship. Without it, IT organizations drift, reacting to the waves of daily operations without a clear destination. By rigorously applying the Four Ps and aligning IT investments with business goals, organizations can transform IT from a cost center into a strategic powerhouse.

Based on the assessment, the organization defines its strategic objectives. This includes identifying new market spaces, defining service portfolios, and setting financial targets. The output is typically a formal Strategy Document that outlines the intended direction.