💡 Always set status correctly, otherwise calls may route to you when you’re not ready.
| Problem | Likely Fix | |---------|-------------| | | Check OS permissions (Settings > Privacy > Microphone). Restart the app. | | App won’t connect | Check internet; Talkdesk needs ports 443 & 5061 open. Try re-login. | | Calls not ringing | Check status (must be Available). Check if “Do Not Disturb” is off in system settings. | | CRM screen pop not showing | Confirm integration is active in Talkdesk Admin > Integrations. Re-authenticate CRM. | | Can’t transfer | Your admin may have disabled transfer permissions. Ask your admin. | talkdesk app