How To Unblock Inmate Calls !!link!! -
their system. To fix this: Identify the provider used by the facility (check the facility's website or ask the inmate during a letter/visit). Call the provider's customer service directly and request a "block removal" for your specific phone number. You may need to provide proof of identity or verify that you are the primary account holder for the phone line. 3. Reach Out to the Facility If the block isn't on your phone or with the provider, it might be a security restriction placed by the jail or prison administration. Approved Caller Lists
Inmate communication is heavily regulated, and calls can be blocked for reasons ranging from simple billing issues to accidental button presses. Unblocking these calls usually requires coordination between your phone settings, the facility's designated service provider, and sometimes the correctional facility itself. 1. Identify Why the Call is Blocked Before you can unblock the calls, you must determine where the block is occurring: Provider Block: The service (e.g., Securus, GTL) has blocked your number due to account issues or a keypad error. Phone/Carrier Block: Your smartphone or carrier is flagging the call as "Spam" or "Unknown". Facility Block: The jail has restricted the inmate's phone privileges or your specific number for security reasons. 2. How to Unblock via Service Providers Most inmate calls are managed by third-party companies. You must contact the specific provider used by the facility where your loved one is located. Securus Technologies Via Website/App: Log in to your Securus account, go to "Call Management" or "Blocked Numbers," and remove your number from the list. Via Phone: Call their automated system or customer service at 800-844-6591 . Accidental Blocks: If you accidentally pressed a number (like '6') to block a call, you must contact support to have the restriction manually removed. Global Tel Link (GTL) / ConnectNetwork How to Deal with a Block on Your Phone
How to Unblock Inmate Calls: A Step-by-Step Guide Objective: To restore phone communication with an incarcerated individual after calls have been blocked, typically due to payment issues, a blocked number, or facility rules.
1. Identify Why the Calls Are Blocked Before attempting to unblock, determine the cause. Common reasons include: how to unblock inmate calls
Insufficient Funds: The prepaid account (yours or the inmate’s) has run out of money. Blocked Number: You previously opted to block the inmate’s calls (via a carrier code like *61 or a correctional phone service), or the facility blocked you due to policy violations. Wrong Number / Changed Carrier: Your phone number has changed, or you switched providers (e.g., from Verizon to T-Mobile), breaking the approved number link. Security or Investigation Hold: The facility temporarily suspends an inmate’s phone privileges. Collect Call Rejection: Your personal phone carrier has automatically rejected collect calls from prison numbers.
2. General Steps to Unblock Step A: Do Not Attempt to Call the Inmate Directly Inmates cannot receive incoming calls. You must work through the facility’s contracted phone service provider (e.g., GTL / ViaPath, Securus, IC Solutions). Step B: Find the Correct Provider Check the facility’s official website or call its front desk. Ask: “Which company handles inmate phone services, and what is their customer support number?” Step C: Check Your Blocked Numbers List (Personal Phone)
For collect calls: Dial *77 (landline) or contact your mobile carrier to remove any prison number blocks. For prepaid services: Log into your account with the provider and look for “Blocked Numbers” or “Allowed Contacts.” their system
Step D: Add Funds or Reactivate Account
If the issue is low balance, add funds online or via the provider’s automated phone system. If the account was closed due to inactivity, you may need to re-register and complete a new verification (often requiring your ID).
Step E: Request Removal of a Voluntary Block If you previously blocked the inmate (e.g., by dialing *60 or using a provider’s “block” feature): You may need to provide proof of identity
Call the provider’s customer service. Verify your identity with your account PIN or the last 4 digits of your Social Security number. Explicitly ask: “Please remove the block on my number for receiving calls from [inmate’s full name and ID number].”
Step F: Resolve a Facility-Imposed Block If the facility blocked you (e.g., for cursing, sharing three-way calls, or violating no-contact orders):