India Post Payments Bank (IPPB) was launched to bridge the last-mile financial inclusion gap using the postal network. While IPPB account holders form its core customer base, a significant segment of transactions comes from — individuals who use IPPB’s assisted banking services without opening an account with IPPB. This paper explores the types of services available to non-IPPB customers, the operational mechanisms (Aadhaar Enabled Payment System, cash deposit/withdrawal at post offices, bill payments), benefits, limitations, and strategic importance of serving non-account holders. It also compares the experience of non-IPPB vs IPPB customers and suggests policy improvements.
IPPB operates on the principle of but faces competition from other payment banks and fintechs. However, its unique advantage is the 1.5 lakh+ post office network and postal employees acting as banking correspondents. Non-IPPB customers are those who: ippb non ippb customer
As Ramesh walked out of the branch, Priya congratulated him on taking the first step towards experiencing the ease of IPPB banking. Ramesh thanked her and the bank staff for guiding him through the process. India Post Payments Bank (IPPB) was launched to