To ensure smooth performance, especially when using resource-intensive tools like WebRTC voice or video, your machine should meet the following minimum specifications:
Optimized tools = Happy Agents = Happy Customers. genesys cloud desktop app
While the app is powerful, it runs on Electron (Chromium), which can be a memory hog if you don't configure it right. Here are 3 quick tips to optimize performance: To ensure smooth performance
: When enabled, the desktop app can automatically record all screens, providing a more robust compliance and quality management solution than browser-based alternatives. it runs on Electron (Chromium)