Some PayPal accounts (especially older ones) store blocked users in a different place:

PayPal offers two main ways to manage blocked users:

Ask them to check their own block list first.

| Problem | Solution | |---------|----------| | “Unblock” button greyed out | Log out and back in, or try desktop site. | | Person still can’t send money | Check if you have (e.g., block payments from non-US accounts). | | No “Blocked users” option | Your account type may not support it (Personal accounts have it; some Business accounts hide it). Call PayPal support. | | Error message when unblocking | Clear browser cache, disable VPN, or try incognito mode. |

While unblocking someone on PayPal is a relatively straightforward process, there are some additional tips and recommendations you should keep in mind to maintain your online safety and security: