If the battery is critically low, the mouse may retain tracking (cursor movement) but lack the power to process complex touch gestures like scrolling.
More Gestures tab and ensure all touch-based features are enabled. 2. The "Off and On" Reset It sounds cliché, but power-cycling the mouse re-establishes the Bluetooth handshake and clears minor firmware glitches. Flip the mouse over and slide the power switch to off (no green showing). Wait 10 seconds. Flip it back on and wait for the "Connected" heads-up display on your screen. 3. Clean the Surface Since the entire top of the Magic Mouse is a touch sensor, oils from your skin or dust can interfere with the capacitive surface. Use a lint-free cloth slightly dampened with water or 70% isopropyl alcohol. Wipe the top surface thoroughly. Pro Tip: Also check the small rectangular sensor hole on the bottom. If a hair or dust mote is trapped there, it can cause the cursor to jump, which sometimes interferes with scroll recognition. 4. Refresh Bluetooth If the connection is "jittery," scrolling is often the first feature to drop. Turn Bluetooth off on your Mac via the Control Center. Wait a few seconds and turn it back on. If that doesn’t work, "Forget" the device in Bluetooth settings and repair it from scratch. 5. Check Your Battery Level A Magic Mouse in "Low Power" mode may sacrifice multi-touch gestures like scrolling to keep the primary clicking and tracking alive. Check the battery percentage in the Bluetooth menu. If it’s below 10%, plug it in (Magic Mouse 2) or swap the AA batteries (Magic Mouse 1). 6. The "Scroll" Process Reset (Advanced) Sometimes the background process that handles gestures hangs. You can force it to restart: Open magic mouse not scrolling
If you have completed all seven steps and the Magic Mouse still will not scroll, the capacitive touch sensor has likely failed. If the battery is critically low, the mouse
For 80% of users, turning the mouse off and on again with the "finger lift" method (Step 2) solves the problem immediately. For the remaining 20%, a good cleaning or Bluetooth reset usually does the trick. The "Off and On" Reset It sounds cliché,
There are few things more frustrating than a trackpad or mouse that stops responding correctly. If your Apple Magic Mouse has suddenly stopped scrolling up or down (or side to side), you are not alone. This is a common issue, but the good news is that it is rarely a hardware failure.