| Issue | Possible Cause | Solution | | :--- | :--- | :--- | | | Incorrect server address or port. | Verify the Host and Port with your admin. Check if the port is blocked by your local firewall. | | Slow Speed | Protocol mismatch or network limit. | Ensure you are using the "FileCatalyst" protocol in the Desktop App settings, not standard FTP. | | Transfer Stalled | Network interruption. | FileCatalyst usually resumes automatically. If it does not, click "Resume" or "Restart". | | Login Failed | Bad credentials. | Check for typos. Ensure Caps Lock is off. Reset password via the "Forgot Password" link if available. | | Java Required | Legacy WebUI. | Some older portals require Java. Install the latest Java Runtime Environment or ask your admin for the HTML5 version. |
FileCatalyst is a software solution designed to accelerate large file transfers. It uses a proprietary protocol (UDP-based) to maximize bandwidth utilization, ensuring that your transfers are not limited by network latency or packet loss. filecatalyst customer
FileCatalyst is designed to accelerate file transfers regardless of file size or distance, overcoming the limitations of traditional FTP and HTTP transfers. | Issue | Possible Cause | Solution |
Institutions use it to securely transfer thousands of biomedical records and massive genomics datasets from global locations. | | Slow Speed | Protocol mismatch or network limit