Connectwise Automate Support -

Automate relies heavily on MySQL. Regularly running the "Maintenance" scripts found in the Dashboard can prevent the sluggishness that leads to support calls.

If you just installed a new plugin or updated your MySQL version, mention it immediately. Why Proactive Support Matters connectwise automate support

ConnectWise defines support priority levels as follows. Response times are targets, not guarantees, and vary based on your partner tier. Automate relies heavily on MySQL