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Emily listened attentively as Rachel explained her concerns. She knew that Xero was a popular cloud-based accounting software that many of her clients used, and she also knew that they had recently changed their pricing plans.

Emily realized that Rachel was currently on the "Starter" plan, which cost $9 per month. However, Xero had upgraded her to the "Standard" plan, which cost $15 per month, without her knowledge or consent. xero fees