Securus Account Blocked Jun 2026

Here’s a step-by-step guide if your Securus account is blocked (e.g., for video visits, messaging, or phone calls with an incarcerated individual). 1. Understand why your account may be blocked Common reasons:

Incorrect login attempts (too many wrong passwords) Payment issues (declined card, failed transaction) Violation of terms (sharing account, prohibited content, attempting to contact someone not approved) Security flag (suspicious activity, multiple logins from different locations) Block by the facility (the incarcerated person’s facility may have restricted you)

2. First steps to troubleshoot Try basic fixes

Reset password via “Forgot Password” on the Securus website or app. Clear browser cache & cookies or reinstall the app. Try a different device/network (e.g., mobile data instead of Wi-Fi). securus account blocked

Check for account restrictions

Log in (if partially accessible) → go to Account Settings → look for “Restrictions” or “Alerts.” Check your registered email for any notice from Securus explaining the block.

3. If you’re sure the block is in error Contact Securus customer support Here’s a step-by-step guide if your Securus account

Phone : 1-800-844-6591 (24/7 for general support) Live chat (available on their website during business hours) Email (through their contact form – slow response)

Have this info ready:

Your full name and registered email/phone number The incarcerated person’s name and facility (if relevant) Date of last successful login/transaction Screenshot of any error message First steps to troubleshoot Try basic fixes Reset

4. If the block is facility-related The facility itself may have:

Placed you on the inmate’s visitor list restriction Flagged your account for a rule violation (e.g., discussing illegal acts, sharing sensitive info)