Kayako Fusion

But for those of us who remember editing templates/default/css/style.css at 1 AM just to change the button color? We miss it.

Before Zendesk became the default, before Intercom introduced the messenger-first approach, and before "AI agents" were a thing, there was Kayako Fusion. It was the desktop client on steroids, the workhorse for thousands of support teams from 2010 to 2015. kayako fusion

Recent updates have improved mobile functionality, such as the iOS app. : But for those of us who remember editing