Philips TVs sometimes hold onto residual power that causes software glitches.

If you cannot open the Zoom app or find it in the store, a "Restricted Profile" or PIN may be active. :

Zoom on Android TVs often requires a mouse to navigate properly, as the TV remote may not function as a cursor inside the app. Plug a USB mouse into the back of the Philips TV to navigate the Zoom interface once unblocked.

Zoom Philips - Unblock

Philips TVs sometimes hold onto residual power that causes software glitches.

If you cannot open the Zoom app or find it in the store, a "Restricted Profile" or PIN may be active. :

Zoom on Android TVs often requires a mouse to navigate properly, as the TV remote may not function as a cursor inside the app. Plug a USB mouse into the back of the Philips TV to navigate the Zoom interface once unblocked.