This number serves as an alternative or additional credential to your main password. Depending on your region, it may be used in several ways:
If you lose your number, you can reset it through the Santander Trouble Logging On page or directly within the app by selecting "Forgotten your security number." You will likely need to verify your identity using a One-Time Passcode (OTP) sent to your registered mobile phone. Best Practices for Security santander 5 digit security number
It may be requested to authorize specific actions, such as setting up a new payee or viewing sensitive card details. How to Find or Set Up Your Security Number This number serves as an alternative or additional
Scenario: Account lockout after multiple failed attempts Given I have an existing Online Banking account And I have entered an incorrect Security Number 2 times previously When I enter an incorrect Security Number for the 3rd time Then I should see a locked account message And I should be unable to attempt another login And I should be prompted to contact Santander Customer Service How to Find or Set Up Your Security
Feature: Santander 5 Digit Security Number Management As a Santander customer I want to set up and use a 5-digit security number So that I can securely access my online banking and authorize transactions