Genesys Desktop

In the on-premise or hybrid environment, the desktop usually refers to the or Workspace Desktop Edition . This version offers deep customization (GAD plugins) for enterprises with complex legacy infrastructure and strict data residency requirements.

Mastering Customer Experience: A Comprehensive Guide to Genesys Desktop (Workspace Desktop Edition) genesys desktop

You get native Quality Management (QM) and Workforce Management (WFM) built right into the desktop. You can coach an agent via a whisper message while they are on a live call, without the customer hearing a thing. In the on-premise or hybrid environment, the desktop

It brings together voice, email, chat, SMS, and social DMs into one fluid interface. But more importantly, it brings the data from those channels into one view. You can coach an agent via a whisper

But it doesn’t have to be this way. Enter the modern .