If tracking shows no update for >72 hours:
If you have any issues with tracking your shipment or container, you can contact HMM's customer service team directly:
: Indicates actual dates and times for completed milestones.
The most efficient way to track your shipment is through the official HMM e-Service portal . You can monitor your cargo using three primary identifiers:
Common platforms aggregating HMM data include:
| Milestone | Description | Typical Delay | |-----------|-------------|----------------| | | Container leaves shipper’s facility | 1–2 hrs | | Loaded on Vessel | Container onboard HMM vessel at origin port | 2–6 hrs after sailing | | Vessel Departure | Actual sailing time | Real-time via AIS | | Discharge | Container offloaded at destination port | 1–4 hrs after arrival | | Customs Hold (if any) | Cargo held for inspection | Varies | | Gate In | Container returned to terminal | 1–2 hrs |
If tracking shows no update for >72 hours:
If you have any issues with tracking your shipment or container, you can contact HMM's customer service team directly:
: Indicates actual dates and times for completed milestones.
The most efficient way to track your shipment is through the official HMM e-Service portal . You can monitor your cargo using three primary identifiers:
Common platforms aggregating HMM data include:
| Milestone | Description | Typical Delay | |-----------|-------------|----------------| | | Container leaves shipper’s facility | 1–2 hrs | | Loaded on Vessel | Container onboard HMM vessel at origin port | 2–6 hrs after sailing | | Vessel Departure | Actual sailing time | Real-time via AIS | | Discharge | Container offloaded at destination port | 1–4 hrs after arrival | | Customs Hold (if any) | Cargo held for inspection | Varies | | Gate In | Container returned to terminal | 1–2 hrs |
