Here is where businesses get confused. You can call AWS Support for basic help. ProServe is different.
| Feature | AWS ProServe | APN Partner (e.g., Slalom, Onica, Capgemini) | | :--- | :--- | :--- | | | Knowledge transfer & reference architecture | Long-term staffing & managed services | | Objectivity | 100% aligned to AWS services | May recommend multi-cloud or non-AWS tools | | Cost | Generally higher hourly rates | Negotiable, often lower | | Post-engagement | They leave | They can stay to operate | proserve amazon